NetApp Certified Support Engineer

The exam tests a candidate’s ability to perform on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades in NetApp^® solutions and technology.

Candidates should have at least six to 12 months of experience.

You should be able to do these tasks:

• On-site and remote support
• General troubleshooting
• Root cause isolation
• Hardware replacement
• Documentation
• Node configuration
• Software and firmware upgrades

Domain 1. ONTAP OS

• Disk or aggregate concepts
• Volume concepts
• ONTAP networking concepts
• How ONTAP interacts with external components
• ONTAP logging mechanisms
• Supported ONTAP protocols

Domain 2. Troubleshooting NetApp hardware and software

• How to collect and analyze information
• How to troubleshoot data access problems
• How to analyze performance

Domain 3. NetApp hardware

• FRUs in a NetApp system
• The hardware replacement process
• Storage hardware technology
• Compute technology

Domain 4. NetApp cloud data services

• Components of cloud data services
• Components of a hybrid cloud solution

Domain 5. Data protection

• Data protection concepts
• Data protection operations

Domain 6. Active IQ

• How to use Active IQ

Consider completing the following NetApp Associate Accreditation exams:

NetApp Cloud Native Associate

NetApp Hybrid Cloud Associate