Support Services
Personalized support across your hybrid cloud - Trust NetApp support specialists to manage and optimize your on-premise and hybrid-cloud workloads to deliver greater business value.
SupportEdge Customer Success Portfolio
3 levels to choose from
Select the level that’s right for your intelligent data infrastructure.
SupportEdge Protect
An add-on service for either SupportEdge Advisor or SupportEdge Expert that is designed to meet the needs of public sector organizations. Optional add-ons cover secure parts delivery and onsite support.
SupportEdge disk & software plans
When added to warranty or SupportEdge, Non-Returnable Disk Plus allows you to keep or dispose of your own failed disks, memory, and SSD components.
Software Support Plan provides access to software updates plus robust digital and remote support for NetApp® systems, standalone, and cloud-storage software.
Legacy SupportEdge programs
Customers still have options that ensure a best-fit approach ranging from digitally-focused Basic, to enhanced Advisor, to highly personalized Expert.
Support Account Manager
Proactive, personal support for your NetApp environment. A dedicated advocate to help avoid issues and optimize your environment.
Support offerings terms of sale
Find details for:
- General terms
- Professional Services terms
- End-User License Agreement
- Channel End-User terms
- Support Services terms
- Software Licensing Guide
- Terms and conditions
Get started
Want a real person? Find contacts for technical support, support services, learning services, and more.
