In my last post, I explored why hybrid cloud management is becoming the essential norm.
But, to be honest, business leaders don’t spend much time thinking about management, or infrastructure, or anything about IT other than the ability to thrill users. And thrilling users is harder than ever.
Competitive innovation is a constant. Last year’s leading capability is this year’s has-been. High latency is a deal killer. Users have less patience with subpar service delivery, and now that brand loyalty is a thing of the past, your users will leave—and your competitors will win.
If you’re feeling a little stressed and disheartened by this, we can’t blame you. But the good news is that we have strong opinions about the need to thrill users.